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| 1. |
Shipment is received in broken condition. What to do? |
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Send us the details through email and our customer care
representative will Guide you what to do. |
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| 2. |
Whom shall I contact for bulk order? |
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Directly write us at customercare@vasustore.com with your business & contact
Details & products required. |
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| 3. |
How to return the products once purchased if not required? |
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Return it through the same courier you have received and after receiving the same we shall credit your credit or debit card with the purchase price of the goods excluding shipping returned and handing charges provided the same is returned not later than 45-60 days from the date of receipt.For more details please refer of terms & conditions. |
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| 4. |
How do I verify charges on my bill? |
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By comparing the amount in the bill and your credit/debit care statement. |
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| 5. |
What if I did not receive my product? |
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We will refund your money back to your account; and for more details please Refer terms & conditions. |
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| 6. |
What medium of payment do you accept? |
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We accept Visa, MasterCard, American Express Card and any card supported by PayPal |
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| 7. |
Can I use a debit card? |
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We are accepting debit card orders through the Web site if it has a MasterCard or Visa logo and supported by PayPal. |
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| 8. |
I don't want to enter my credit card information on-line.Is there any other way to make my purchase? |
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Unfortunately, at this time we can only accept orders via the Web. We take many precautions to ensure the security of your credit card information on-line. All personal information-your name, billing address, security questions, screen names and passwords-is stored on secure servers and accessed through a secure connection. We do not store credit card numbers. For more information, please refer our privacy policy |
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| 9. |
How to contact customer care services for purchases to be made? |
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If your question is not answered in our FAQ section, you can reach customer care services by sending an e- mail to customercare@vasustore.com or by clicking on the contact us link |
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| 10. |
Will I be charged sales / vat tax? |
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Yes, all product prices are inclusive of relevant taxes.For more informat refer our terms & conditions. |
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| 11. |
How do I know my order is being executed? |
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All of our orders are web-based. Once you’ve placed an order and your payment is processed, you'll get an e-mail with detailed shipping instructions also you can login to your accoun and know the status of your shipment. |
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| 12. |
I've added my selections to basket but when I go to checkout they are not there. Why? |
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This is most likely because you have disabled cookies and/or JavaScript in your browser,this commonly happens if you have something like Norton Internet security package installed and have the security level set too high. Cookies and JavaScript must be turned on as they are used to remember what you have added to basket. |
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| 13. |
Why do you need my e-mail address / contact no / birth date? |
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For informing you about the details of your order, to establish your account or activate your service,any further communication, and to inform you about the promotion of new product or any other query. |
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| 14. |
Can I buy a product to gift to someone? |
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Of course, yes, you just have to write shipping address where you want to send the product. |
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| 15. |
Is my order kept confidential? |
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Yes. We insure you not to disclose any customer information to third parties please refer to ourprivacy policy for more information. |
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| 16. |
I am looking for a particular product on vasuhealthcare.com site, but do not see it on your product catalogue, can you still help me get it? |
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Yes, the products on our website are only what are in our normal range. We are happy to source other products for you, please email us at customercare@vasustore.com and let us know what you are looking for. |
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| 17. |
How to cancel my order if I have changed my mind? |
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Please email us right away. As we process orders promptly, your order may have already been sent.If your order has already been sent, you can post it back to us unopened and in original condition for a full refund. You will however be obliged to pay for all postage costs. For further information please refer of our terms? |
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| 18. |
Is it safe to use a credit card on your site? |
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Yes, our all payment transactions are processed by PayPal gateway, and Paypal use the latest encryption technologies (SSL 128bit) to protect your personal and credit card details. |
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| 19. |
Who owns Vase Store online and where is it located? |
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Vasu product online store is an official web site of Vasu Healthcare Pvt. Limited and is located in Vadodara in Gujarat State of India. |
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| 20. |
What happens if an item I order is not in stock? |
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When they are temporarily out of stock, however occasionally products may be out of stock. We will contact you via email to seek your instructions – either to cancel the product, wait for the product to come back into stock or provide an alternative product. You can refer to Terms & Conditions. |
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